Shipping Policy

U.S. Shipping Policy – The Injector Shop

Handling Time & Shipping Schedule:

Shipping Timeframes & Guarantees:

  • The Injector Shop does not guarantee shipping times—delivery estimates are provided by the carrier.
  • USPS shipments are estimated and not guaranteed. If you need a guaranteed delivery date, select one of the UPS shipping options at checkout.
  • Expedited UPS orders placed before 11:00 AM PST will be processed the same business day. Orders after this time will ship the following business day.
  • UPS does not count weekends or holidays in their delivery timeframes—please consider this when choosing expedited shipping.

Free Shipping Offers:

  • Parts Orders: Enjoy free standard shipping on parts orders over $50.00 within the U.S.
  • Fuel Injector Services: We offer free UPS Ground return shipping for fuel injector service orders with a minimum of 4 injectors.

Order Cancellations & Returns:

  • Once an order has shipped, it cannot be canceled. However, unopened and unused items may be returned within 30 days for a full merchandise refund (see Return Policy for details).
  • The Injector Shop does not issue refunds for shipping delays. If a refund is needed, it will be processed upon return of the merchandise.

Lost, Stolen, or Misdelivered Packages:

  • If the tracking number indicates delivered to the address provided, but the package is missing, The Injector Shop cannot issue a refund for lost or stolen items. Please contact the shipping carrier for resolution.

For any shipping-related concerns, please reach out—we are happy to assist!

Shipping Policy to Canada:

As of January 26th 2025, The Injector Shop will only ship international to Canada. 

Please read the following policy carefully before placing your order. By engaging in a transaction with us, you agree to comply with the terms and conditions outlined in this policy.

  1. General Information
    1.1 The Injector Shop provides international shipping services to customers in Canada.
    1.2 All Canadian international shipments are subject to customs clearance procedures, which may cause delays beyond our control. Any additional customs fees or import taxes imposed by the destination country are the sole responsibility of the customer.
    1.3 The Injector Shop provides no additional guarantee of delivery other then the stated guarantee's of the shipping carrier selected. Absolutely no refunds will be provided from The Injector Shop for loss, theft, late delivery, or damage created while in possession of shipping carrier.
  2. Shipping Carrier Responsibility
    2.1 Once the tracking number shows that the parcel is in the hands of the shipping carrier, The Injector Shop is no longer responsible for any loss or delays that may occur during transit.
    2.2 Any issues related to delivery, loss, damage, or delays must be addressed directly with the shipping carrier. We recommend contacting the carrier's customer service for further assistance.
  3. Shipment Tracking
    3.1 The Injector Shop will provide a tracking number for each international shipment. Customers can use this tracking number to monitor the progress of their package.
    3.2 While we strive to ensure accurate and up-to-date tracking information, please note that tracking updates may vary based on the carrier's systems and capabilities.
  4. Delivery Time frames
    4.1 The Injector Shop cannot guarantee specific delivery dates for Canadian international shipments. Estimated delivery time frames provided are based on standard shipping practices and are subject to change. 
    4.2 Factors such as customs clearance procedures, local holidays, and unforeseen circumstances may affect the actual delivery time.
  5. Customs Clearance
    5.1 Canadian International shipments may be subject to customs clearance procedures in the destination country. The Injector Shop has no control over these processes and cannot be held responsible for any delays caused by customs. 
    5.2 The customer is solely responsible for providing accurate and complete customs information. Any issues arising from inaccurate or incomplete information provided by the customer may result in additional delays or fees.
  6. Lost or Damaged Shipments
    6.1 In the event of a lost or damaged international shipment, the customer must contact the shipping carrier directly to initiate a claim.
    6.2 The Injector Shop will provide any necessary documentation or proof of shipment to support the customer's claim process. However, we are not responsible for the outcome or resolution of such claims.
  7. Changes to Shipping Policy
    7.1 The Injector Shop reserves the right to modify or update this shipping policy at any time without prior notice. The revised policy will be effective immediately upon posting on our website.
    7.2 It is the customer's responsibility to review the shipping policy periodically to stay informed about any changes.

By proceeding with a Canadian international order, you acknowledge that you have read, understood, and agreed to the terms and conditions stated in this shipping policy. If you have any questions or concerns, please contact our customer support team for assistance.